Return and Refund Policy
This Return and Refund Policy explains your rights and our procedures regarding returns, exchanges, refunds, and order cancellations when purchasing from Selora Rose. This policy is provided in accordance with applicable United States consumer protection laws and should be read together with our Terms of Service.
Return and Exchange Period
You can request a return or exchange within 30 days of receiving your order. Requests submitted after this period will not be accepted unless required by applicable consumer law.
Conditions for Returns and Exchanges
To qualify for a return or exchange, items must be unused, unworn, and in their original condition. All original packaging, tags, labels, and accessories must be included and undamaged. Items must not be washed, altered, customized, or damaged, and can only be tried on for inspection without showing signs of use beyond this initial check.
Returns or exchanges will not be accepted if items do not meet these conditions, are missing original components or improper handling after delivery, or are returned without prior approval.
Return and Exchange Process
To initiate a request, contact us at info@selorarose.com within the return and exchange period and provide your order number, the item(s) you wish to return or exchange, the reason for your request, and clear photos where applicable.
Return Shipping
- Return instructions and the return address are provided after approval.
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- No restocking fees are charged.
- We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.
Refunds
Once returned items are received and inspected, you will be notified of the approval or rejection of your refund. If approved, refunds are processed within 7 days and issued to the original payment method. Processing times can vary depending on your payment provider or financial institution.
Exchanges
If an exchange is requested, instructions are provided after approval. Replacement items are shipped once the returned item has been received and approved. If the requested replacement is unavailable, a refund is issued.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, contact us promptly at info@selorarose.com with your order number, a description of the issue, and clear photographic evidence where applicable. After review, eligible cases will be resolved with an appropriate remedy, including a replacement or a refund, in accordance with your consumer rights.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at info@selorarose.com. Cancellation is only possible before the order has been shipped. Once shipped, cancellation is no longer available, and the return process must be followed after delivery.